What Information We Hold and Why
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet number linked to your account — not your full mobile banking PIN or password, which
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your payment app handles on its own side. We also log device data: your browser type, IP address, and session timestamps. This helps us detect unusual login patterns and flag anything that looks like unauthorised access to your account. If you contact our support team, we
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keep a record of that exchange so we can follow up accurately. We do not sell, rent, or share your personal data with advertisers. Data may be shared with payment processors only to the extent needed to settle your bKash, Nagad, or Rocket transactions. Retention periods
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follow applicable rules in the jurisdictions where we operate, and your access to this service depends on your local law and eligible regions. You can ask us to correct or delete your data at any time by reaching support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.